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FAQs

If I place an order online, how long does it take to ship?

Most of the items listed on our site are available in our Fulfillment Centers and should ship out within one to two business days. Items shipping from the vendor directly may take longer.

If there are multiple items on your order, some may ship before others. We will send a Shipping Confirmation email with your tracking number and order details whenever any of your items ship.

Shipping/Delivery Time for Standard, Expedited, and Express Shipping

  • Contiguous U.S. Delivered in
  • Alaska, Hawaii, and Puerto Rico Delivered in
  • 1. Standard:
  • 3-6 business days
  • 5-8 business days

    What do I need to know about my Truck Delivery?

    Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is scheduled and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping.

    Can my order be delivered internationally?

     

    Yes

    Can I cancel an order for a customized item?

    Yes, but please remember our goal is to process and ship your order as quickly as possible.

    You have 30 minutes to change or cancel your order after you have placed it.

    Can personalized/customized item be returned?

    At this time, monogrammed, personalized, custom-made or special order items cannot be exchanged or returned with the exception of a manufacturer defect.